The role of GIS as Smart Tool for Intelligent Communities

 

 

Angela Ionita1, Marcel Foca2, Claudiu Zoicas3, Marius Ienculescu-Popovici2

1Research Institute for Artificial Intelligence, Romanian Academy,

2 Intergraph Computer Services, Romania,

3 Emergency Situations Inspectorate -Inspectoratul pentru Situatii de Urgenta – Bihor County, Romania

 

Abstract

 

GIS is important in business because most business problems include significant spatial components and GIS enables decision makers to leverage their spatial data resources more effectively. While most organizations have an intense desire to know their customers, they often possess an incomplete paradigm of the actual data that describe their customers. The process of defining and extending organizational knowledge about customers - which includes providing necessary process improvements and tools to actually sense, describe, and respond to customers - can be significantly enabled by geographic technologies. GIS is useful for managing databases, even extremely large applications such as data warehouses, because it provides an enhanced data structure that is based on the natural organization that geography provides. In other words, data can be organized in a spatial order; the very same organizational order that is used by most managers when they think about their operations and markets. Today, GIS-based data sources vary from satellite imagery used to validate the number of new houses in a retailmarketretail market to the individual people-point data of the consumers living in those houses. Data such as these can add significant value to an organization's database by helping to validate and extend their own proprietary resources. Structured in 5 sections this paper, the objective of this paper was to make a synthesis of the dedicated literature identifying the trends and developments in Smart Tools for Intelligent Communities (STIC) – some time called reporting tools, some time DSSs and some time GISs - by surveying the past, present and to try to discovery the future, giving some examples from Romanian experience.

 

1.         Introduction

"The problem we're really up against is that we're moving into a knowledge economy, yet most companies and nearly all individuals are ill-prepared for working in that economy," says Jonathan Spira, chief analyst at Basex and author of Managing the Knowledge Workforce (Mercury Business Press, 2005).

GIS is important in business because most business problems include significant spatial components and GIS enables decision makers to leverage their spatial data resources more effectively. While most organizations have an intense desire to know their customers, they often possess an incomplete paradigm of the actual data that describe their customers. The process of defining and extending organizational knowledge about customers - which includes providing necessary process improvements and tools to actually sense, describe, and respond to customers - can be significantly enabled by geographic technologies. GIS is useful for managing databases, even extremely large applications such as data warehouses, because it provides an enhanced data structure that is based on the natural organization that geography provides. In other words, data can be organized in a spatial order; the very same organizational order that is used by most managers when they think about their operations and markets. Today, GIS-based data sources vary from satellite imagery used to validate the number of new houses in a retailmarketretail market to the individual people-point data of the consumers living in those houses. Data such as these can add significant value to an organization's database by helping to validate and extend their own proprietary resources.

Business intelligence promises all users accessing all data, with all capabilities, understanding what happened, why, and determining what action should they take to help the organization succeed.  (The Full Promise of Business Intelligence by Cognos Corporation)

 

In other words, Business Intelligence (BI) encompasses the gathering, storing, analyzing and accessing of data. It includes such applications as decision support systems, statistical analysis, forecasting, querying and report generation, and online analytical processing, commonly known by its acronym, OLAP. By transforming musty mountains of raw data into accurate, relevant and useful information, BI results in better decision-making.

Questions that used to take weeks of research to answer with only 80 percent accuracy can now be answered within minutes,” said Dr. Norman Reid[1]. “But from a government’s standpoint, the benefits of BI go beyond enhanced efficiency to a way of evaluating program effectiveness that we never had before – in effect improving government’s accountability to the public.

 

Each of the functions of BI and GIS suggest four areas in which research should focus: human factors, GIS data management, decision making and collaboration, and planning systems.

 

2.         GIS and[a1]  Bussiness Intelligence

The term of Business Intelligence was used as early as September, 1996, when a Gartner Group report said:

“By 2000, Information Democracy will emerge in forward-thinking enterprises, with Business Intelligence information and applications available broadly to employees, consultants, customers, suppliers, and the public. The key to thriving in a competitive marketplace is staying ahead of the competition. Making sound business decisions based on accurate and current information takes more than intuition. Data analysis, reporting, and query tools can help business users wade through a sea of data to synthesize valuable information from it - today these tools collectively fall into a category called "Business Intelligence."

It is important to mention that Business Intelligence (BI) is not a single application. It consists of a series of components that interact behind the scenes to extract electronic data, assemble it, analyze it and display it in a form that is easy to work with and understand. These components include (Figure 1):

 

 

Figure 1: The components of Business Intelligence

 

1a. A database – Modern BI software can make use of  information stored in most any database in its current form, avoiding an expensive “rip and replace” scenario where old, albeit reliable technology is supplanted by new products.

2b. An ETL (Extract, Transform and Load data) function – BI applications extract data from databases or transaction systems, check it for errors, clean it up, translate it into a uniform format and use it to populate a new database.

 

3c. Analytic tools – Analytic tools summarize data and compare it to still more data to convert it into usable information. This includes the creation of “What if?” scenarios and modeling of results.

4d. Reporting/Querying tools – These tools consist of a variety of reporting tools that create reports, graphs and charts. These tools help knowledge workers understand and use information in ways they might never have considered before BI tools became available and simple to use.

5e. Training – To make the most of a new BI deployment, companies should always consider comprehensive training programs for their employees. Once the goals are established, a company should determine the best means of for providing the required business process views from the data it already collects. Company officials should then analyze that data source’s characteristics and the type of errors it contains in order to successfully integrate the data with information from other sources.

Because BI is a powerful, inexpensive way to easily analyze years of data, Nadia De Luca[2] from Microsoft warns agencies not to try to do too much at once. Organizations should take an incremental approach by identifying immediate requirements or issues that might be causing problems for a company. For example, a company might determine it needs timely financial data. This is a great place to begin. Once a specific problem is solved, or a functional area is included in the BI project, managers should target more complex business issues and leverage the experience and skills gained from the first project.

 

Technologically, there is nothing that will hinder you from being successful,” said Nadia De Luca1. “Once the decision is made to deploy a Business Intelligence solution, it’s just a few short months before an agency can begin realizing swift and accurate decision- making that BI makes possible.”

 

23.       Business Intelligence vsvs. Geographic Information System

 

23.1.    What is Business Intelligence?

The term of Business Intelligence was used as early as September, 1996, when a Gartner Group report said:

“By 2000, Information Democracy will emerge in forward-thinking enterprises, with Business Intelligence information and applications available broadly to employees, consultants, customers, suppliers, and the public. The key to thriving in a competitive marketplace is staying ahead of the competition. Making sound business decisions based on accurate and current information takes more than intuition. Data analysis, reporting, and query tools can help business users wade through a sea of data to synthesize valuable information from it - today these tools collectively fall into a category called "Business Intelligence."

It is important to mention that Business Intelligence (BI) is not a single application. It consists of a series of components that interact behind the scenes to extract electronic data, assemble it, analyze it and display it in a form that is easy to work with and understand. These components include (Figure 1):

 

Figure 1: The components of Business Intelligence

 

a. A database – Modern BI software can make use of information stored in most any database in its current form, avoiding an expensive “rip and replace” scenario where old, albeit reliable technology is supplanted by new products.

b. An ETL (Extract, Transform and Load data) function – BI applications extract data from databases or transaction systems, check it for errors, clean it up, translate it into a uniform format and use it to populate a new database.

 

c. Analytic tools – Analytic tools summarize data and compare it to still more data to convert it into usable information. This includes the creation of “What if?” scenarios and modeling of results.

d. Reporting/Querying tools – These tools consist of a variety of reporting tools that create reports, graphs and charts. These tools help knowledge workers understand and use information in ways they might never have considered before BI tools became available and simple to use.

e. Training – To make the most of a new BI deployment, companies should always consider comprehensive training programs for their employees. Once the goals are established, a company should determine the best means for providing the required business process views from the data it already collects. Company officials should then analyze that data source’s characteristics and the type of errors it contains in order to successfully integrate the data with information from other sources.

Because BI is a powerful, inexpensive way to easily analyze years of data, Nadia De Luca[3] from Microsoft warns agencies not to try to do too much at once. Organizations should take an incremental approach by identifying immediate requirements or issues that might be causing problems for a company. For example, a company might determine it needs timely financial data. This is a great place to begin. Once a specific problem is solved, or a functional area is included in the BI project, managers should target more complex business issues and leverage the experience and skills gained from the first project.

 

Technologically, there is nothing that will hinder you from being successful,” said Nadia De Luca1. “Once the decision is made to deploy a Business Intelligence solution, it’s just a few short months before an agency can begin realizing swift and accurate decision- making that BI makes possible.”

 

Business Intelligence (BI) is a process for increasing the competitive  advantagecompetitive advantage of a business by intelligent use of available data in decision  makingdecision making. The five key stages of Business Intelligence are:

Data Sourcing

BI is about extracting information from multiple  sources of data. The data is heterogeneous: text documents; photographs and images; sounds; formatted tables; web pages and URL lists. The key to data sourcing is to obtain the information in electronic form.

Data Analysis

BI is about synthesizing useful knowledge from collections of data. It is about estimating current trends, integrating and summarisingsummarizing disparate information, validating models of understanding, and predicting missing information or future trends. This process of data analysis is also called data mining or knowledge discovery (Ionita, A., 2005).

Situation Awareness

BI is about filtering out the irrelevant information, and setting the remaining information in the context of the business and its  environment. The user needs the key items of information relevant to his or her needs, and summaries that are syntheses of all the relevant data (market forces, government policy etc.).  Situation awareness is the grasp of  the context in which to understand and make decisions. Algorithms for situation awareness provide such syntheses automatically.

Risk Assessment

BI is about discovering what plausible actions might be taken, or decisions made, at different times. It is about helping the companies weigh up the current and future risk, cost or benefit of taking one action over another, or making one decision versus another. It is about inferring and summarisingsummarizing  bestsummarizing best options or choices of a company.

Decision Support

BI is about using information wisely.  It aims to provide warning the company of important events, such as takeovers, market changes, and poor staff performance, so that it can take preventative steps. It presents the information needed by companies, when they need it.

 

23.2.    What is Geographic Information System ?System?

A Geographic Information System (GIS) is a tool for linking attribute databases with digital maps. But  GIS is really much more than this simple definition would imply. In fact, several definitions of GIS have been proposed, each of which suggest that GIS is much more than merely an electronic mapping tool (Brian E. Mennecke, 1997). Something that is common to most of these definitions is the notion that GIS not only provide users with an array of tools for managing and linking attribute and spatial data, but they also provide users with advanced modeling functions, tools for design and planning, and advanced imaging capabilities. While many of these capabilities also exist in other types of systems, such as visualization and virtual reality systems, GIS are unique because of their emphasis on providing users with a representation of objects in a cartographically-accurate spatial system and on supporting analysis and decision making. Although data capture, manipulation, and management are important functions of GIS, most GIS are eventually used to support data analysis and decision making. The literature in the management information systems field is rich with descriptions of various decision support technologies that can be applied to GIS. If it can try to move in a practical framework, a Decision Support System (DSS) includes various subsystems including data management, model management, knowledge management subsystem, and dialog management subsystems. A GIS includes similar subsystems, albeit subsystems which are spatially enabled. Similarly, a GIS must have a model manager that includes the typical functions, models, and statistical operations present in a DSS, but it also must provide the user with spatial models and capabilities that can be used to perform spatial modeling and spatial statistical calculations. To help the user manage the complexity involved in integrating these models with attribute and spatial data, several developers have incorporated knowledge management facilities within GIS (see Leung and Leung 1993a, 1993b; Skidmore at. al. 1991; Smith and Yiang 1991; Wu et al. 1988). Finally, a GIS has a dialog management subsystem that enables users to query and output attribute data, but it also includes spatial query and output capabilities. For example, a typical aspatial DSS will include a data management subsystem designed to manage textual or, in some cases, object-oriented data. A GIS must not only be able to manage these types of data, but also manage and integrate spatial data (e.g., data which include cartographic coordinates). Using such a framework it becomes clear that GIS include all of the features that are in a DSS; however, they also include several other components [4].

On the short, the four GIS functions are:

Spatial imaging refers to the fundamental GIS capability of representing displays of data and information within a spatially - defined coordinate system.

The database management function represents the capability of GIS to store, manipulate, and provide access to (numerical and alphanumerical) data.

The decision modeling function represents the capability of GIS to be used to provide support for analysis and decision making.

The design and planning function represents the capability of GIS to be used to create, design, and plan.

 

34.       Implementation in Romania

 

In Romania, in our opinion, the government and local authorities has a role in cataloguing and tracking evolving research topics of all kinds and supporting those that best serve the nation and the world community. By participating as technology users in industry consortia (such as Open GeoSpatial Consortium in USA) that include users in technology planning and specification efforts, central and local public administration organisms can:

·       Ensure that the technology provider community meets agency needs and

·       Influence the direction of technology that will become part of the larger economy and culture.

In connection with National Geographical Information Infrastructure (NGII) strategy for development, in Romania, as probably in most of developing countries, it was a balance between the top-down and bottom-up approaches. The top-down approach is required to specify strategic goal and vision, prioritize plans, arrange core funding, contribute to the definition of fundamental datasets, building a clearinghouse, develop metadata standards, and to resolve information policy issues. The bottom-up approach aims at promoting various local initiatives and building application-specific and enterprise-wide geospatial databases. This should be seen as an evolutionary approach to accessing, combining and using data though user-centric methodologies such as prototyping, and cultivation of standards.

And sometime, some trends influenced the current development in NGII strategy in Romania. One of this could be formulated as follows: Information Infrastructure (II)/Spatial Data Infrastructure (SDI) researchers in the USA and elsewhere in the developed world now discard notions of “government as a builder of infrastructure” and embrace instead those of “government as a rule-setter” or “enabler”, especially in the extremely competitive information industry sector (LeGates, 1995; Craglia & Masser, 2003).

Another is the focusing on “I” from SDI but it is necessary to argue that understanding the dynamics of infrastructure evolution in a specific nation can help to identify some locally relevant mechanisms and strategies that can contribute to close some of the gaps.

 

34.1.    Smart Tools for Intelligent Community (STIC)

Based on this trends and on the syntagm of Smart Tools for Intelligent Community[5] the mainly goal of the developing is to build of a framework for the construction of systems that play an active role in supporting both knowledge processing and task performance. In our point of view, such systems targeted intelligent decision support without relying, necessarily, on Artificial Intelligence techniques and technology.

The approach adopted in this work differs from traditional approaches in decision support systems (DSS) in that it is not focusing merely on managerial decision-making but attempts to reflect organizational realities. In adopting an organizational perspective, we see knowledge processing as an integral part of work practices in a modern organization and not the exclusive prerogative of managerial work. This position entails that workers are engaged in both knowledge processing and task performance, in contrast to traditional managerial work that focuses only on the former. This is consistent with the multiple hypostases of citizens in Intelligent Community: from decision makers to every citizen. As a consequence, the proposed framework intends to integrate and support both task performance and knowledge processing.

In  Spatial Decision Support Systems – An approach for Intelligent Communities” (Ionita, A., Visan, M., Foca, M., 2003a; 2003b) based on architectural approach from (Henry Linger and Frada Burstein)our paper Intelligent Decision Support in the Context of the Modern Organization” by   Henry Linger and Frada Burstein, which is considerate as fundamental for us, in “Spatial Decision Support Systems – An approach for Intelligent Communities” (Ionita, A., Visan, M., Foca, M., 2003ab) is proposed a multi-layered architecture for Smart Tools, as shown in Figure 2, composed of three layers representing the organization of work.

Figure 2 also indicates the interaction between the layers occurs through the influence of the structuring layer on the task. The interaction between layers is bi-directional as the rules/procedures could automatically evolve as a result of performing the task. Alternatively, the data generated by the task can be used when reflecting on or evaluating the task. In additional, according to our experience (Ionita, A., Ilie, R. 2000a; Ionita, A., C. Pribeanu, C. Barbălată 2001; Ionita, A., 2002a) it is very important to take into account the local culture and education of the citizens based on the heterogeneous technologies and the technology itself: from communications to GIS technology. It is not a mistake to consider as resource the technology because in our experience we discovered a lot of extensions of different technology packages in house developed for the interests of the community and based on the particularly requests of the unique player. Also we introduced this layer because of the mainly “actors” (mentioned in Ionita, A., 2000b; Ionita, A., 2000c,) from the market in an Intelligent Community, including the roles and the rules imposed by the laws and by the (un)written laws of the market at this level. There are cultures within cultures in large organizations. Every department has its own unspoken and unwritten rules. One-size implementation will not fit all. Every discrete community in the bottom-up approach is required to "translate" the top-down message and develop its own diversity and inclusion strategies that are consistent with the spirit and intent of the corporation. Developing the potential of every individual to be a better community citizen is the goal.

In the development of Smart Tool for Risk Evaluation and Management of Disasters (STREMD) presented in (Ionita, A., Visan, M., Foca, M, 2003a) it ishas been necessary to stress on the following aspects:

·       The smart tools have the availability to mix the data from earth observations, GPS and sensors and GI with advanced methods and technologies for information’s capturing from environmental data. That is the effectively contribution to the decision making for risk assessment, specific actions including telemedicine urgency (; fFor example the UN Global Disaster Alert and Coordination System (GDACS) provide automatic e-mail or SMS alert regarding earthquakes, containing relevant data such as estimated afflicted population or risk of TSUNAMI (http://www.gdacs.org/). This information can be integrated in the STREMD and lead to fast and accurate decision regarding the request for adequate foreign assistance. Another relevant example, is the use of Fire Information for Resource Management System – FIRMS, (NASA, University of Maryland and FAO) that provide e-mail alerts regarding the fires observed on a specific defined area . http://dev.geog.umd.edu/alerts/alerts.phtml)

·       It is necessary a deeply analyze and comparison of performance, scalability and efficiency of the existing tools, methods and systems for risk evaluation in order to answer to new challenges of new society;

·       It will be necessary the activities for pre-standardization leading to the data models harmonized, metadata, functional architectures and concrete approaches of services offered to the citizens in different hypostases: from decision makers to every citizen.

The development was done based on:

·       The studies and research in the area of interactivity and user-friendliness of the geographical interfaces for portable devices and internet, multiple scale GI management, time representation in GIS, the contractual models for exploring and exploitation of geospatial information;

·       The survey of user’s requests in the relevant scenario applications;

·       The development of the component’s system and the integration in a demonstrative Pilot Project supported by local authorities;

·       The testing of Pilot based on real world scenarios in the risk/crisis management at the different levels: local/national/regional.

 

 

 

 

Figure 2. The Architecture for Smart Tool

(adopted and adapted from Henry Linger and Frada Burstein, Intelligent Decision Support in the Context of the Modern Organisation)

 

 


 


Figure 3. Geospatial Data Base as support for substantiation of the plans concerning risk management at the local/national/regional levels with different sectors of activities in an Intelligent Community (Emergency SituationsCivil Protection, Public Utilities Networks, Cadastre, Land Management, Transportations. Business Consultancy etc.)

The project presented here come from the family of Turnkey projects developed by Intergraph Computer Services s.r.l in Romania, for the County Inspectorates for Civil ProtectionEmergency Situations in order to provide the organization of specific information in a global concept called Geospatial (Urban or County Technical) Data Base (Figure 2) as support for substantiation of the plans concerning risk management at the local/national/regional levels. In ANNEX 1ANNEX 1 we presented some aspects and specialized reports.

The kernel of technical solution adopted for this project is the better commercial GIS platform available now, satisfying all requests formulated by users: from the County Inspectorates for Emergency Situations Civil Protection to the different companies from public and private sector and every citizen, according to the current laws. This solution provide the possibility of automatic taking over of existing data offering in the same time, real correlated information as support for decision making process for the coordinators of the technical sub commissions, mayors, commanders, prefects etc and for every citizen.

Figure 4. The architecture based on Smart Tools for

Intelligent Community (at local level)

 

This solution ensures the background for the building of nationwide solution based on ICT and covering all activities at the local, regional, central levels in collaboration with the information providers and other players (Figure 4).

 

 

This solution ensures the background for the building of nationwide solution based on ICT and covering all activities at the local, regional, central levels in collaboration with the information providers and other players (Figure 4).

 

34.2.    Other Smart Tools for Intelligent Community

Based on the same framework presented here and the same global concept and because of the limit of space and time, we would like to enumerate other Success Stories which can complete the picture of Smart Tools for Intelligent Community:

 



[1] Associate Deputy Administrator for the United States Department of Agriculture’s Office of Community Development

[2] Microsoft Government's Program Manager for Business Intelligence Solutions

[3] Microsoft Government's Program Manager for Business Intelligence Solutions

[4] A DSS model has been used as the basis for defining GIS components because most of today's GIS systems incorporate the components present in a DSS. Densham (1991) used the term spatial decision support system (SDSS) to describe a system that "… normally is implemented for a limited problem domain. The database integrates a variety of spatial and non-spatial data and facilitates the use of analytical and statistical modeling techniques. A graphical interface conveys information, including the results of analyses, to decision makers in a variety of forms. Finally, the system both adapts to the decision maker's style of problem solving and is easily modified to include new capabilities." (p. 406). As implemented today, most commercial GIS, and particularly desktop GIS, fall into this definition of SDSS. On the other hand, Cooke (1992) suggested a more narrow definition of SDSS by suggesting that they are easy-to-use, 'canned' tools for spatial analysis. Therefore, it is preferable to use the broader term of 'GIS.'

 

 

[5] The Intelligent Community views communications bandwidth as the new essential utility, as vital to economic growth and public welfare as clean water and dependable electricity. Intelligent Communities work to position their citizens, businesses and public sector to prosper in the Digital Age. Rather than trying to prop up dying industries, they eagerly embrace the growth industries of tomorrow. They work to create the advanced information and telecommunications (ITC) infrastructure needed to gain a competitive adge in attracting and growing the leading-edge industries that create jobs in the economy of the 2st Century. They train their citizens to take advantage of those jobs and work to deliver government services in electronic form more cost-effectively and efficiently than ever before.

Intelligent communities may be large or small, and appear in both the developed and developing world. The Smart Tool can be defined as a system builded on a collection of principles of geographic information which is specific to a software engineering and networks technology, enabling interoperability of eterogeneous geographical data  and of ressources for geoprocessing.

 


 [a1]Claudiu: in sectiune nu este abordat GIS